We’re continually improving our website to better serve you. If you have any questions, feedback, or suggestions, we’d love to hear from you — it helps us enhance your experience.
I can't checkout/pay for my order
Some items in your cart may be pending restock or not in store but still available to back order. Best to give us a call for updates, especially for larger items/quantities.
I have not received an order confirmation
Please check your junk mail/spam folder; check you have entered the correct details and that payment has been completed through the secure portal. We cannot receive your order nor find records if the process is incomplete. If money has left your account and you have not received email confirmation please contact us immediately.
When can I expect my order?
While we do our best to ship as soon as possible, our delivery dates are estimates, not guarantees. In the event of a stock delay in our warehouse, we'll be in touch as soon as possible with an updated delivery estimate. During peak periods (such as Christmas) or sale periods, some delays may occur.
Orders placed and processed before 12pm will be shipped on the same day via NZ Post courier service. Track parcels here
My parcel has not been delivered or stopped tracking updates
We try our best to meet our 3 day nationwide delivery promise. All orders placed and processed before midday will be shipped out on the same day using NZPost courier service. Orders placed after 12pm on a Friday will be shipped the next Monday. Tracking numbers are sent out automatically so check your inbox or spam folders.
For domestic inquiries: If you have not received your parcel within 7 days of shipping (getting tracking info) please notify us immediately.
For international inquiries: If you have not received your parcel within 14 days of shipping (getting tracking info) please email us immediately.
Parcels may be subject to customs clearance, please ensure local services can contact you from the info you've provided.
My items were damaged/faulty upon delivery
If your items were damaged during transit or not working properly upon first use do not hesitate to email us. Please email info@harken.co.nz and be sure to include your order number, photos, and any relevant info regarding the operation/non-function of the product.
I'm unsatisfied with my purchase/service
Whether you purchased the wrong item and want to exchange it, want to cancel or change your order, or are unhappy with the product you received, please let us know immediately how we can help to resolve your issue.
By using the form below, our customer service reps can get in contact with you.
What is Fosters return policy?
We understand that sometimes a purchase may not suit your needs or expectations. If you wish to return an item, please contact us with your order number and a brief message.
Returns must be initiated within a reasonable timeframe.
Items must be in original condition, with all packaging, labels, and tags intact.
A 10% restocking fee applies to all change-of-mind returns unless the product is faulty or there has been an error on our part (e.g., incorrect or misdescribed item) Return Policy
Please use the contact form below, and a member of the Foster’s team will provide further instructions.
I’m an overseas boat — how do I get GST/tax exemption?
If you’ve sailed into New Zealand and hold a Temporary Import Entry (TIE) issued by NZ Customs, you may be eligible for a 15% GST exemption.
Visiting instore: Please present your TIE and let us know your boat name or email a copy ahead to info@harken.co.nz.
Online: if you're planning on multiple purchases (say you're berthed in BOI)
Create an account on our website and email your TIE and boat name.
Our team will update your account to reflect tax exemption — we'll reply once it's active.
Updates are usually done the same day. Please wait for confirmation before checking out, as we cannot refund GST after payment is processed.
For urgent or one-off purchases, you may call us for a quicker response, but we may still require follow-up by email to process the exemption properly.
My question isn’t answered here — I need specialist help.
Whether you’re comparing products, seeking the best solution for your needs, working on a custom or large-scale project, or looking to order specialised parts, our team is here to help.
Please fill in the contact form below with your details and a brief message, and we’ll do our best to assist — or connect you with the appropriate expert, specialist, or partner.